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Refund Policy
All returns MUST be pre-authorised and accompanied by an RMA number, which can be obtained from Cartridge Direct UK. Goods returned without authorisation will be refused.
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The customer must inspect the goods upon delivery and report any fault, including missing items within 48 hours of receipt. Damaged goods must be returned within 14 days of receipt. Faulty printer cartridges must be returned with a print sample if appropriate to the fault. Accidental damage, neglect or misuse of items will not be acceptable for return. Incorrectly ordered products cannot be returned if the box and/or seal has been opened. The customer shall pay any carriage costs involved in a return where the goods supplied are as requested and are not faulty. Cartridge Direct UK will not promise that any cartridges (including inkjet and toner cartridges and printheads) will last for a pre-determinded amount of time or page length and will not be acceptable for return under this reason. Refunds will be made by the same method of payment. The time Limits for cancellation are: Seven working days (not including weekends or bank holiday) after the day on which the goods were received.
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